For millions of people each Sunday morning, there's really nothing better than a hot cup of coffee and the Sunday NY Times. As a kid, I remember my parents sitting around the better part of each Sunday morning, eating breakfast and drinking coffee (although my dad is a tea-drinker -- never understood this) while reading the Times.
I've been a diligent, consistent customer of the Times for years and when we moved to Sarasota from Boston, I remember the first Sunday of reading the Times. It made the move feel a little less overwhelming.
However, right now, I'm an unhappy customer of the New York Times! Why, you may ask?
Because, it's been 4 weekends in a row that my Sunday Times has failed to arrive. You know the feeling and I'm sure that you can picture this... I walk down the driveway to the usual location to pick up the paper. It's not there! I look up and down the street and immediately notice that all the neighbors have their papers. Just mine is missing.
The wife calls the Times local delivery service at 800-698-4637. They can't even talk to us before 8:30am in the morning, even though she explains that all of our neighbors already have the paper. No, there isn't any weather condition preventing the delivery.. we live in Florida and ALL of our neighbors have theirs. No, they can't give us the cellphone number of the local carrier. No, they can't give our telephone number to the local delivery person since, in fact, they have no system in place to let them know who it is that should be delivering to us.
On the fourth weekend of this fiasco, they admit that the local carrier may have screwed up. The assure us that our account shows that we should get the paper.. that we will get the paper!
We still haven't gotten my NY Times. We still haven't gotten any message from anyone at the Times to assure us ,or to "improve" our customer experience.
Since I blog, and lots of people read what I write, I decided to write about it here and to let the NY Times folks know that they have a problem down here in Florida!
I also decided to keep a clock counting until I get contacted by the NY Times and my issue is resolved.
If any of you readers know someone at the Times, please let them know that they can contact me here anytime to resolve the issue. I promise to report the good, the bad and the ugly.
